| Service | Requirement | Fees | Timeline |
|---|---|---|---|
| Response to emails | Courteous and prompt response | Free | Within 3 hours not more than a day |
| Telephone calls | Courteous and prompt response | Free | Within 3 rings |
| Walk-in enquiries and receipting | Courteous and prompt response | Free | Be served within 5minutes of arrival and service time not exceeding 15minutes per client |
| New membership and issuance of account number | Payment of registration fee | Ksh 1,500 | Within a day of application upon submission of complete application |
| Processing of Emergency, Sacco advance and Maisha Bora | Meeting the Sacco’s loan application requirements | N/A | Within 24 hours upon receiving complete application |
| Processing of loans less than Ksh 99,000 | Meeting the Sacco’s loan application requirements | N/A | Within 1 working days upon receiving complete application |
| Processing of loans more than Ksh 100,000 | Meeting the Sacco’s loan application requirements | N/A | Within 2 working days upon receiving complete application |
| Processing of loans above Ksh 500,000 | Meeting the Sacco’s loan application requirements | N/A | Within 7 working days upon receiving complete application |
| Normal withdrawals | Submission of notice letter & ID card according to the Sacco’s policy | N/A | 60 days in lieu of notice upon receiving complete application |
| Deceased cases | Submission of Death certificate Next of kin ID card | Free | 30 days upon receiving original death certificate |
